Terms and conditions
1.1 For retail orders the full amount is to be paid when placing the order. The goods remain property of Stefanie Verhoef until the payment is settled.
3.1 For retail orders, pieces in stock will be ready for delivery 3 days from the date of order; custom made pieces will be ready for delivery 2 to 3 weeks from the date of order.
1.1 Postage is charged as follow:
- EU delivery €12
- Overseas delivery (including Russian Federation) €15
Please note that delivery charges do not include import tax for overseas orders. Please check your local charges before placing your order.
4) Exchanges and refunds
5.1 Exchanges or refunds must be requested within 15 days from the purchase. If 15 days have gone by, neither exchanges or refunds can be offered. If seeking to get an exchange or refund e-mail before returning your item.
5.2 Postage charges when returning an item for exchange or refund must be covered by the costumer. A mail tracking service must be used when sending back the items.
5.3 Pieces to be exchanged or refunded must be returned in their original packaging, together with their receipt. Exchanges or refunds cannot be completed if the pieces are not in its original condition, are damaged or parts are missing.
5.4 Refunds can only be offered if the pieces are defective due to faulty craftmanship.
5.5 Items bought on discount (i.e. items on sale or items bought with discount codes) cannot be exchanged or refund.
6.1 The pieces displayed on may be removed without prior notice. Prices and descriptions may be amended at any point without notice being given.
6.2 The colours of our pieces are displayed as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed the accuracy of colours cannot be guaranteed.
6) Intellectual Property
All Intellectual Property associated with Stefanie Verhoef's work – including design, imagery and text - remain the property of Stefanie Verhoef and cannot be reproduced without prior written consent.
Terms & Conditions may be updated at any time without prior notice.